Miscellany
In 2016, Better Business World Wide hired “mystery shopping providers” to evaluate customer service around the world. The results were compiled in a Smiling Report, which found that Ireland scored the highest: 100 percent of customers received a smile. Shoppers in both Spain and Switzerland were greeted with a smile 97 percent of the time, while the lowest score was recorded in Hong Kong, where smiles occurred in only 48 percent of customer interactions.